A national fund transfer company partnered with PDS to simplify their stock usage and increase their e-statement participation. The Client Services Representative, Project Manager, and Relationship Manager all worked together with the client to ensure the specifications were clear, documented, and signed off on before beginning the project. Weekly milestones were tracked and reported via phone and email. Obstacles encountered were overcome with open communication and clear responsibility assignment. The project resulted in a resounding success for our client! For more information about this case study, fill out the "REQUEST A DEMO" box above.
Client Support
We take Action
It's simple. Everyone knows it. Few practice it as a core value. PDS is committed to it. “It” is Service Support. And providing premier service is what sets Pinnacle Data Systems apart.
Each client is assigned a Client Services Representative (CSR) during the onset of the relationship. The CSR is the primary contact for everything associated with the partnership. Whether it be inquiries related to paper stock or processing, the CSR is available. PDS is available 24 hours-a-day, seven days-a-week and operates an after-hours Help Desk so that our partners can always reach us.
We believe in constant communication where information is provided to our partners allowing them to make business critical decisions. As documents enter the mail stream, we notify our partners. As electronic documents are available for retrieval, we notify our partners. We take the action so our partners don’t have to.
Our service is more than simply answering questions. We develop relationships with our partners so we understand their business. This provides us with a unique view of how better to service and support. From start to finish, PDS ensures your documents are correct and delivered to your customers quickly and efficiently.
For more information and to schedule a Demo, simply fill out the "REQUEST A DEMO" box above or Contact Us.